-
Q What to do if the equipment is broken when l receive it?
A Our shipping cost covers insurance for damage due to shipping. In case of partially damage that can be fixed by changing some parts, we will immediately ship the damaged parts for free and provide video call assist on how to change it. In case of severe damage to the whole equipment, the insurance company will cover the lost. When customers reorder the equipment, we will provide compensation coupon for the purchase.
-
Q How to track the shipping status?
A We provide shipping number and tracking website for customers to track the shipping status anytime.
-
Q How long does it take to receive the equipment?
A The lead time is 3-5 days for regular product, 10-15 days for slightly customized products(change color, plug, voltage), 30 days for fully customized produtcs. The delivery time varies slightly depending on the country. Generally, it takes 7 days by air, 15 days by train, 30 days by sea.
-
Q Which countries have you sold products to?
A Our products have been well sold globally, serving customers from more than 100 countries. Please feel free to ask us for customer references from your countriy.
-
Q How to become a distributor?
A Customers with the need of bulk purchase or regular repeated purchase. Please contact us to get more detailed information.
-
Q How to order?
A Inquiry >> Confirmation >> Payment >> Delivery
Dedicated 1 V 1 service, provide visual service, follow up your order throughout the process, 20 years of export experience, so that your order has no worries
-
Q What is your garantee?
A "customermust come first"-- the god service，we have 5 senior QC, and provide 1-year warranty, provide permanent customer service, provide free parts service, and truly achieve permanent cooperation with Chinese suppliers
-
Q What is your MOQ and Delivery time?
A We have warehouse of more than 10000 ㎡ and the products in stock will be shipped within 3 days, MOQ: 1pcs，7-15 days for some customized products, provide logo OEM services for multiple brands
-
Q What is your Trade Terms?
A Full container, FOB Guangzhou or Shenzhen.Less than full container, EXW factory or send to your agent warehouse in China
-
Q How to place orders on the wesite?
A Our website cannot place orders directly. You can contact us through the website for a free consultation. We will send you product and price list according to your requirements. When all customizations and services are confirmed, we will send you a full price list and payment bill. You can choose the payment method you prefer.
-
Q Are you a trading company or Factory?
A Focus on the production of commercial kitchen equipment since 2003, can check our registration qualification, we provide goods for trading company, and have formed a complete sales system in worldwide, please remember us, a manufacturing factory with 20 years of experience-Jieguan
